Customer Service

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Our Services

  • Delivery to the Baltimore and Washington areas
  • 24-hour emergency service
  • Pick-up and delivery of products
  • Monitoring use of products
  • Arrange for patient travel
  • Providing additional E tanks at no charge
Our Services

Patient Evaluations

  • Evaluation of client for specialized products
  • Evaluation of client's home for wheelchair accessibility
  • Follow-up with physicians (progress and compliance)
  • User compliance reports
Patient Evaluations

Medical Documentation

  • Time and travel to secure proper documentation for patient
  • Billing of primary or secondary payer sources
  • Rework of denied claims
  • User compliance reports
  • Providing equipment in special cases prior to being able to bill for them
Medical Documentation

Medical Equipment

  • Time and labor involved with trial fittings and product sampling
  • Pressure mapping for proper seating system
  • Labor for warranty repair of defective products
  • Cleaning of equipment
  • Loaner products while client's product is in for service
  • Labor to build or assemble and test sophisticated mobility equipment
  • Provide oxygen conserving devices for client's ease of portability of O2
Medical Equipment

Medical Education

  • Product and technology training for physicians and therapists
  • In-store health clinics (blood pressure, respiratory, glucose, etc.)
  • Respiratory health education to seniors in assisted living centers
Medical Education